How to Make a Complaint

We aim to provide a satisfactory standard of care. Our customers' views are important to us and help to ensure our services are consistently meeting their needs. If you are unhappy with any of our services it is important that you let us know.

Often people feel more comfortable about suggesting improvements rather than complaining formally. However, should you wish to raise a complaint this can be done in the first instance by speaking to the manager.

How You Can Make a Complaint

You can complain by emailing or writing to us:

What to Know

• A complaint should be made on or shortly after the date on which the event occurred
• If a complaint is received more than one month later, we may not be able to investigate fully
• We will write to inform you of any action within 20 working days
• We treat all complaints in confidence
• Anonymous complaints cannot be processed

If You Need Further Support

You can contact our regulators: